Service & Maintenance

Our team of fully trained Service Engineers completed over 6,000 services last year.With a rigorous quality control procedure and a range of stocked parts this number is achieved efficiently and professionally. 18307 21622

Whether a gas fire or warm air unit, a cooker or boiler, we have the expertise to repair and maintain your appliances.

We are proud of our customer satisfaction scores which are typically 98.8%*

AFM Gas Services provides a comprehensive service ensuring that all heating systems have a valid Landlord Gas Safety Record (LGSR). We work with our customers to deliver lasting savings, efficiencies and performance improvements based on your individual needs of our Clients and the occupants.

We have a 24/7, 365 day call centre that manages maintenance, repairs and emergencies calls. Clients.

We endeavour to ensure that we complete the work on the first visit and if necessary, we have a dedicated process to efficiently manage any remedial works.18294

We recognise the need to minimise downtime and we achieve this by prioritising repairs and ensuring that we profile all installed equipment for and obsolete parts or those with long leadtimes where we work with the manufacturers and our supply chain to source appropriate stock levels to sustain the life of the systems.

We recognise that the biggest cause of Resident dissatisfaction is the need for a repeat visit and therefore we ensure that repair work has great importance within the service contracts that we maintain, with first time fix being the main driver for customer satisfaction. Our figures show that we are averaging a 95% first time fix rate across repairs carried out.

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